Refund Policy

At IEG Global Association, we strive to offer the highest quality educational programs and services. However, we understand that there may be circumstances where you may need to request a refund. Please review our Refund Policy carefully.
 

1. General Refund Guidelines

Our Refund Policy applies to all payments made for courses, programs, and events offered through our website https://ivyedugrp.org (the “Site”). All refund requests must be submitted in accordance with the timelines and procedures outlined below.

2. Refund Eligibility

• Courses and Programs: Refunds for educational courses and programs are available only within 14 calendar days from the date of enrollment or payment. No refunds will be issued after the participant has checked in or once the course or program has officially started.
• Workshops and Events: Refunds for workshops and events are available if requested at least 30 calendar days before the scheduled event date.
• Digital Products: We do not offer refunds for digital downloads, e-books, or other digital products once access has been granted.

3. Non-Refundable Items

The following items are non-refundable:

• Registration fees
• Any service that has been partially or fully completed
• Customized programs or services
• Promotional or discounted products, unless otherwise stated in the promotional terms

4. How to Request a Refund

To request a refund, please contact us at the email provided below, and include the following information:

• Full name
• Email address used for the purchase
• Order confirmation number or receipt
• The reason for the refund request

Refund requests must be submitted in writing via email to:

IEG Global Association

Email: [email protected]

We will review your request and respond within 5-7 business days.

5. Refund Processing

Approved refunds will be processed within 10-14 business days. Refunds will be issued to the original method of payment. Depending on your financial institution, it may take additional time for the refunds to reflect in your account.

6. Cancellations by IEG Global Association

If a course, event, or service is canceled by IEG Global Association due to unforeseen circumstances, we will offer the following options:

• A full refund of the payment made.
• Option to transfer the payment to another course, event, or service of equivalent value.

7. Exceptions

In certain cases, exceptions to our Refund Policy may apply at our sole discretion. These exceptions may be made for special circumstances such as medical emergencies or other extenuating conditions. Proof of such circumstances may be required.

8. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and you are encouraged to review the policy periodically. Continued use of the Site following any changes signifies your acceptance of the revised policy.

9. Contact Us

If you have any questions regarding our Refund Policy or need assistance with your request, please contact us at:

IEG Global Association

Email: [email protected]

Phone: +1 800 965 9379